Barclays is currently experiencing a significant IT outage that has left many customers unable to access their accounts through online banking and the mobile app for nearly 24 hours. The disruption began on Friday, January 31, 2025, coinciding with the HMRC's self-assessment tax return deadline and a common payday for many workers.
Customers have reported difficulties in logging into their accounts, making payments, and viewing accurate balances. Some have expressed frustration over missing funds and interrupted services, with instances of declined card payments and canceled transactions. Barclays has acknowledged the issue, apologizing for the inconvenience, and stated that they are working to resolve the problem as quickly as possible. They have assured customers that no one will be left out of pocket due to the delays caused by this incident.
As of the latest updates, the bank has indicated that while customers can still use their cards and withdraw cash, some may experience issues making payments, and account balances may appear incorrect. Barclays advises customers not to attempt making payments again and to wait until the issue is fully resolved. They have committed to ensuring that no customer suffers financial loss due to this outage.